Tuesday, October 29, 2013

Becoming a UNITE Member, you will have the unlimited ability to create valuable industry articles and share it with the community.

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Friday, October 25, 2013

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Thursday, October 24, 2013

Are You Gaining Success for Your Small Business?

Gaining Success for Your Small Business

“4 tips on how to sustain and live it up”

3 of 4: Plan & Build Ahead.

Most Entrepreneurs spend most of their precious time wearing many hats, worrying and handling the day-to-day tasks. However, this means that they are not actually working on building out the business’ long-term viability. And under this scenario, it is very hard to grow or move from where your business is right now.

So create a dedicated time in your schedule to work “on” your business. Work on your long-term vision for the business and determine how to get there. Demonstrate your survival instinct and focus on your long-term strategies to ensure that you can remain in the business for years to come.

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Discussion: "The Non-Taxable Compensation"


The general rule is that the more compensation you earn, the more taxes you pay. Hence, most companies provide what they call as the “tax shield” to minimize effect of taxes on the compensation of their employees. To hide the “tax shield”, they work around some expenses to make it appear as allowable deduction. The problem with this is that the accountant and HR have to work closely to monitor and hide this taxable compensation from the books.

Why do all the hassle and headache when you can actually provide non-taxable benefits without violating BIR regulations?

Here is a list of some non-taxable compensation companies can maximize:
Mandatory SSS, Philhealth and Pag-Ibig contributions, and union dues of individual employees;
Premium payments on health and/or hospitalization insurance not to exceed 2,400/annum, provided that annual combined gross income of the family does not exceed 250,000;
Thirteenth (13) month pay & other benefits not exceeding P30,000.00
There is also what we call as deminimis benefits. These are the benefits of relatively small value and are qualified for tax exemption. Very few companies maximize the tax advantage of deminimis benefits. Providing this additional non-taxable compensation is legally allowable. It is compliant with DOLE and BIR regulations.
As provided under Revenue Regulations No. 10-2008, 5-2011, 8-2012; the following are the non-taxable deminimis benefits allowed under the tax code:
Monetized unused vacation leave credits of private employees not exceeding ten (10) days during the year;
Medical cash allowance to dependents of employees not exceeding P750 per semester or P125 per month per employee;
Rice subsidy of P1,500 or one (1) sack of 50-kg. rice per month amounting to not more than P1,500;
Laundry allowance not exceeding P300 per month;
Uniforms and clothing allowance not exceeding P5,000 per annum;
Gifts given during Christmas and major anniversary celebrations not exceeding P5,000 per employee per annum;
Daily meal allowance for overtime/night shift work not exceeding twenty-five percent (25%) of the basic minimum wage;
Actual medical assistance, e.g. medical allowance to cover medical and health care needs, annual medical/executive check-up, maternity assistance, and routine consultations, not exceeding P10,000 per annum; and,Employees achievement awards, e.g. for length of service or safety achievement, which must be in the form of a tangible personal property other than cash or gift certificate, with an annual monetary value not exceeding P10,000 received by the employee under an established written plan which does not discriminate in favor of highly paid employees.

All other benefits given by the employers which are not included in the above enumeration are subject to income tax as well as withholding tax on compensation or fringe benefits tax.
“Deminimis” type of benefits, given in excess of the ceiling prescribed in regulations, shall be taxable to the recipient-employee only if such excess is beyond the P30,000.00 threshold.

Every person can also claim personal and additional exemptions from taxes. Personal exemption of Php50,000 and additional exemption of Php25,000 per dependent for a maximum of four (4) dependents. This will lower the taxable income.

Transportation, communication and meals liquidated and supported with receipts are treated as ordinary expenses of the company. If not liquidated, nor supported with receipts, these allowances become part of taxable compensation.

The BIR also allows a reasonable Entertainment, Amusement and Recreation Expense, also called representation expense, not to exceed 1% of revenue for companies engaged in sale of services or 0.5% of the revenue for companies engaged in sale of goods.

Every company should hire an excellent tax consultant and plan out their taxes before the beginning and end of each fiscal year.



To know more on how to save taxes legally, you may send an email to jesteban@aims.com.ph or visit our website www.aims.com.ph.

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Wednesday, October 23, 2013

4 tips on how to sustain and Live it up



2 of 4: Shift from Self-Reliance to Delegation

Being the owner of a small business does not mean that you need to do everything yourself. It’s not always easy for highly driven entrepreneurs to give up the reigns, but it’s critical to grow your business and avoid burnout. As the owner, your job is to run the business, once you start delegating, your business can grow. Hire people, whether a virtual assistant, part-time, or full-time employee, to help you take care of the busy work or the tasks you hate.

Another important aspect of a successful small business is the accounting side of things. Outsource complex issues to specialists; find an excellent accountant to help in the proper setting up of system,bookkeeping, filing of taxes and other paper works. You should no longer dedicate significant chunks of your valuable time to become an expert in accounting or tax laws, rather stay focused on core strategic, revenue-producing activities.


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Are You Gaining Success for Your Small Business?


4 tips on how to sustain and live it up.

1 of 1: Collaborate & Market

A growing business involves interacting with many people and building strong relationships. This is crucial for survival and growth. An entrepreneur must interact with others to secure resources, engage with potential customers and suppliers. Small businesses usually

Share a different culture where there are fewer bureaucratic layers and list of consultants standing between the owner and customer. Join up with fellow small business owners to co-promote, cross-network, support, and inspire. Fill your marketing plan with relationship-building opportunities and exercises. The enthusiasm & positive it brings make easier for others to interact with you.


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Tuesday, October 22, 2013

Know more about Membership Benefits from UNITE!


You will build a reputation for others to see by getting involved in discussions, attending webinars, commenting on other professional’s submissions, rating articles and registering for training classes. You can also start or join a Knowledge Exchange Group, which is a vibrant online community where contact center professionals interact with other serious professionals. All UNITE members will receive our e-newsletters that address current trends, strategies and metrics for contact center management.

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Monday, October 21, 2013

Be a Unite Member.


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Register now at 
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How “Unite” Supports us?

We do not have to face business challenges on your own. Membership in Unite can make a big difference to our daily business processes & needs to improve our opportunities.

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Sunday, October 20, 2013



UNITE understands the value of in-person meetings that provide an environment for professionals to gather and share information. UNITE members are committed to supporting local groups whose mission is to educate, and improve the skills and practices of the Contact Center industry.

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Thursday, October 17, 2013

“Knowing Customers: A Key to Successful Telemarketing Services”


What makes them feel good when buying?

Does your customer feel satisfied and accomplished when making a new purchase? Does a gleeful greeting make them feel at ease to buy? Know some of the factors that encourage them to close the deal.


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Suggestion tips to Outsourcing Industry: “Surviving the graveyard shift”



Set a schedule for personal errands.

Some agents prefer doing errands after work, since this is less tiring and would not affect attendance or performance in the workplace. Other time-consuming or physically exerting social and entertainment activities are best done on weekends.

Ultimately, working in the graveyard shift in the Philippines’ outsourcing industry is about good time management. By allotting sufficient time for work and play, one can work to high standards and still have enough time for other activities outside the office.

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Wednesday, October 16, 2013

Philippine call center outsourcing: Country’s edge in the healthcare sector

 
As the world’s leader in outsourcing call center services, the Philippines has established its stronghold in voice-based operations and continues to expand its reach to various areas, such as healthcare.

The growth in healthcare outsourcing is attributed to the increasing global demand, and the country’s capacity to leverage its assets, including its workforce, among others.

 
© Open Access BPO

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“Knowing Customers: A Key to Successful Telemarketing Services”

What do they expect from you?

Being exceptionally accommodating or providing fast delivery may be what they’re expecting from you. Making good habits in your service constant can help gain more repeat transactions.

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Importance of Outsourcing – An ethical perspective.

Social Responsibility.
When evaluating a perspective provider you need to look at what they do to help the local communities they operate in. Are they involved with projects that address basics like housing, education and clean water? You will find that successful BPOs with quality reputations will be socially and environmentally responsible organizations.

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Tuesday, October 15, 2013

News Update: “Philippines capability in healthcare outsourcing!”



One of the strengths of the country in providing health information management (HIM) services lies in its large pool of healthcare professionals. International firm Everest Group reports that the country has around 200,000 nurses in total. These nurses come with an educational background that is largely patterned after that in the US, and have sufficient medical knowledge to work in the healthcare BPO as a career alternative.

The Philippines has unique advantages in terms of its culture, labor market, and people. These assets are harnessed by the local industry to seize global opportunities in the healthcare sector and attract international clients who wish to cut healthcare costs and provide superior healthcare services. Consequently, there is promising projections for local outsourcing, as it is expected to grow into a $1-billion industry by 2016.
© Open Access BPO
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Monday, October 14, 2013

Poll Question:

“Which business functions are necessary to fulfill legal and financial obligations and maintain cash flow? “

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Trivia: “Outsourcing - An ethical perspective”


For many, the term Outsourcing is synonymous with corporate irresponsibility. The media loves to focus on the horror stories such as the garment workers in Bangladesh, the Nike workers in SE Asia or the Apple workers in China. For organizations caught up in these scandals, significant damage can be done to their reputation and brand. But there is a positive side to the story.

It is now fairly well accepted that outsourcing is not just an inexpensive labor arbitrage tactic, but also a strategic business decision. It’s about growth, global expansion and adding
Values.

 However, ethics and outsourcing continue to be burning issues for many businesses, government and the general public in western economies.

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Sunday, October 13, 2013

Knowing Customers: A Key to Successful Telemarketing Services



What do they think about your competitors?

It might sound nosy and sneaky, but knowing your customers’ opinion about your competitors can help you know where your company currently stands in the market competition.

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Thursday, October 10, 2013

Recovery Priorities for Cost-Effective Business Continuity Planning:


5 of 5: Classifying Business Functions.

After documenting and considering all business functions, their impacts and recovery time objectives, assign a recovery priority classification to each — high, medium, or low (or

any set of rankings you choose as long as each level is clearly defined). The classification should be based on how quickly the function needs to be restored and the long-term problems that could arise. Keep in mind, as the interruption time increases, a business function that was categorized as a low priority rating may eventually become a higher priority.


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Watch & Learn how to ace your call center interview. Use this interview tips, impress the interviewers and get your call center job. 

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Wednesday, October 9, 2013

Recovery Priorities for Cost-Effective Business Continuity Planning:

4 of 5: Possible Business Impacts

Remember in every situation, the negative consequences are likely to become greater as time passes unless you can take specific steps to manage the situation. Therefore, the objective of your planning should be to restore critical business functions fully within the time frames identified, or to identify steps ahead of time that will keep potential problems from overwhelming your ability to recover once critical functions are restored.
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Importance of Outsourcing – An ethical perspective.


Focus on Quality:

Quality, control and cultural differences are issues that will never go away when one talks about the risks of outsourcing. Cultural differences between the West and Asian countries are huge, and are often a cause for worry in an outsourcing relationship.

But these can be bridged by understanding the cultural sensitivities and how they can affect the outsourcing relationship. This needs to be done early in the relationship to avert any issues that can crop up later. Ensure your provider has strong programs for cross cultural training and coaching in place.

© The Sauce
BPO News That Matters

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Importance of Outsourcing – An ethical perspective.


Work environment and security.


Poor working environments and unfair HR practices are often cited as a consequence of meeting the West’s outsourcing demands. In some cases this may be true but all quality BPO Service providers adopt ‘best practice’ when it comes to HR management and provide their staff with comfortable and modern working environments.

© The Sauce
BPO News That Matters

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Tuesday, October 8, 2013

Recovery Priorities for Cost-Effective Business Continuity Planning:

3 of 5: One of the advantages of using Open for Business is the guidance it provides to help identify critical functions that might not appear obvious because they are completed daily without much thought. Open for Business® provides worksheets and training tools to help complete this recovery priority analysis, and step-by-step instruction is available in the online training session “Developing Continuity Plans.”

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Trivia about “Outsourcing – An ethical perspective”


Work Environment and Security.

Poor working environments and unfair HR practices are often cited as a consequence of meeting the West’s outsourcing demands. In some cases this may be true but all quality BPO Service providers adopt ‘best practice’ when it comes to HR management and provide their staff with comfortable and modern working environments.

© The Sauce
BPO News That Matters

Read more  Interesting Articles at  http://www.unite.com.ph/latest-news/

Recovery Priorities for Cost-Effective Business Continuity Planning:

2 of 5: Identifying Important Business Functions

The starting point for disaster planning is completing a risk and vulnerability assessment. The next step is identifying your most important business functions that will become recovery priorities. These priorities should be the main focus when planning how to minimize damage to your facility and operations.


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Monday, October 7, 2013

Trivia: “The Power of English & The Rise of the Global Citizen”



The information revolution has connected the world online and opened the door to the most explosive era of content creation and distribution in human history. We live in a global marketplace. Incredible knowledge is freely available at the click of a mouse. Anyone can make blockbuster movies, produce professional quality music, and publish bestselling books from their home… and bring them all to the world instantly!
This unprecedented era will belong to the Global Citizens, the new masters of information and languages who can utilize and manage the gifts of the information revolution. Global Citizens speak fluent English, the language of international business and politics, and at least one other language fluently. They also understand technology and are experts at connecting people with information.
3rd post Global Citizens are ideally positioned for success in the new economy, and they embrace the changes in our world. Their unique skills and passion will drive them to dominate industries, as entrepreneurs and business leaders, and power the growth of companies as essential employees.
Smart organizations all over the world are recognizing the importance Global Citizens. MORE THAN ONE THIRD of businesses are aggressively hiring people specifically for their language abilities. Non-native, fluent English speakers can significantly increase their potential for promotions and expect salaries 25-30% HIGHER than those who can’t speak English in many industries. Their potential for overall financial success is also greatly increased as they can work and build businesses in nearly any country on earth!
Global Citizens also enjoy attractive personal benefits. By speaking English and an additional language fluently, Global Citizens travel the world with confidence, make international friends more easily and learn additional languages more quickly. These speakers of two or more languages also show increased mental aptitude for multi-tasking, memory, overall mental health and focus. They even decrease their chances of mental impairment by 400%!
Students who study a foreign language for four or more years OUTPERFORM their classmates academically, and the children of bilingual couples are more likely to have better memory and overall intelligence.
The most exciting and hopeful statistic about Global Citizens is that ANYONE can become one! For the first time in history, technology has made it possible for anyone, regardless of income, age or location, to improve their technical skills and language ability to achieve lasting success. Unfortunately, many people never build the skills to become Global Citizens because they’re missing the most important key to success…
The one thing that makes everything else possible…

Trivia about “Outsourcing – An ethical perspective”


For many, the term Outsourcing is synonymous with corporate irresponsibility. The media loves to focus on the horror stories such as the garment workers in Bangladesh, the Nike workers in SE Asia or the Apple workers in China. For organisations caught up in these scandals, significant damage can be done to their reputation and brand. But there is a positive side to the story.
It is now fairly well accepted that outsourcing is not just an inexpensive labour arbitrage tactic, but also a strategic business decision. It’s about growth, global expansion and adding values. However, ethics and outsourcing continue to be burning issues for many businesses, government and the general public in western economies.

it’s important for organisations who are concerned about their reputation and brand to engage with decent service providers and outsourcing partners who are competent, provide a quality service and are professional and ethical in the way they conduct their business.

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© The Sauce 
      BPO News That Matters

Sunday, October 6, 2013

Recovery Priorities for Cost-Effective Business Continuity Planning:



1 of 1: Identifying Recovery Priorities

The business resiliency experts at IBHS recognize that some business functions are more essential than others and should be given first priority in planning. How does an entrepreneur determine which functions are highest in priority? The first step is asking, what will go wrong if your business is not able to conduct essential business functions? Setting these recovery priorities helps a business owner to first rank the importance of each function, then to develop a continuity plan focused on the most important operations and work processes.

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Friday, October 4, 2013

Saturday Quote of the day!



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Give us how will participants be inspired to enjoy and apply the learning?

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Thursday, October 3, 2013

How to Deal with Stress, Maintain Presence, and Deliver Strong Leadership:

There are many perspectives on coaching today, yet rarely do you see a methodology that fully encompasses the totality of our humanness. Somatic Coaching is the discourse that represents this unity of the whole human being. A somatic perspective includes our thinking, feeling, emotions, and acting; this also accounts for our narratives and stories, our moods, and our energetic body. This comprehensive and integrated view is what sets the SI Somatic Methodology apart from other styles and methods. While some systems may simply add the body as an element in their coaching curriculum, we treat the body as a fundamental place of change, learning, and transformation. We hold that the self and the body are indistinguishable and by working through the body we can directly work with the self. Working through the body at this level is Somatic Coaching. Through systemic, bodily intervention, transformation occurs. It is through this holistic coaching process that fundamental, sustainable change is possible on a level not achieved through most coaching modalities.
Our narratives, belief systems, world views, bodily contractions, streamings, pulsations, and a yearning for that which is beyond the self all live in our soma. These experiences shape our mood, our actions, our perceptions, our way of being – and our bodies. Through the SI Somatic Methodology, coaches learn to observe the self in the body. With this skill, one can assess aspects of the self by observing the shape of the body. This is not body language; this is a skill that allows one to deeply and respectfully see who someone is. Our somatic shape, the shape of our self, produces possibilities and limitations. Through disorganizing the conditioned, historical shape we can re-shape ourselves into a more relaxed, confident, bold shape through which we can live our full potential. SI’s methodology offers the skills to bring forth this level of change for your clients.
Not only will you learn these somatic skills to work with your clients, you will go through a somatic process of transformation yourself. This will have you embody a presence that will make you a more highly valued offer to your clients, and to be more fulfilled in your life.
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Trivia about "Building and Embodying Leadership"!


Build your presence.

A leader's ability to enroll others effectively in a common vision and generate meaning in the work of the organization is the result of not only their IQ, but also oftheir EQ (emotional awareness) and also their physical awareness—their capacity to embody a physical presence consistent with their words and actions.

It is impossible to separate the physical body from the moods you live in, the emotions you experience, and the words you speak. Just as moods and emotions have been ignored as an essential context for learning and acting, so has the vehicle that performs the actions, does the speaking, and experiences the learning.

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Wednesday, October 2, 2013

Contingency programs that are not cost-effective usually have three characteristics:

The most costly mistake that a business can make in developing its program is to have it aimed at keeping technology running instead of keeping the business running.

1. Program focus is on keeping technology running rather than on keeping the business running.

2. No one worked with functional supervisors to develop alternative procedures to support vital business functions until normal processing capability is restored.


3. The program fails to recognize that businesses could continue to function for a week or two without normal computer processing capability.

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BPO Radio & BPO Career Hub the Meet-ups!




Await for the BPO Radio Station & BPO Career Hub come up together! to get updated on hottest jobs & advice from career experts.

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Tuesday, October 1, 2013

News about Growing Contract Workforces!



Across the business landscape, workforces are changing. There is an ongoing fundamental shift in the global and local market towards assignment and project based work. The workforce is moving from the traditional master-servant “permanent” workforce structure, to a blended workforce balanced by “non-permanent” contract workers. Over the past few years organizations have increasingly turned to white collar contractors

© The Sauce
BPO NEWS THAT MATTERS

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Infographic why the call center won’t go away

79% of consumers still prefer to use the telephone to interact with a customer service center.

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