For many, the term Outsourcing is synonymous with corporate irresponsibility. The media loves to focus on the horror stories such as the garment workers in Bangladesh, the Nike workers in SE Asia or the Apple workers in China. For organisations caught up in these scandals, significant damage can be done to their reputation and brand. But there is a positive side to the story.
It is now fairly well accepted that outsourcing is not just an inexpensive labour arbitrage tactic, but also a strategic business decision. It’s about growth, global expansion and adding values. However, ethics and outsourcing continue to be burning issues for many businesses, government and the general public in western economies.
it’s important for organisations who are concerned about their reputation and brand to engage with decent service providers and outsourcing partners who are competent, provide a quality service and are professional and ethical in the way they conduct their business.
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© The Sauce
BPO News That Matters
© The Sauce
BPO News That Matters
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