1 of 4: Provide training.
The most apparent way to boost confidence level of agents is through
training. Training allows agents to reach a certain level of
communication skill which makes them comfortable in communicating.
Training can also be used to directly address deficiencies that can
cause an agents low level of confidence. The best training that can help
agents gain confidence in communicating with foreigners is a practice
training in which agents actually talk to foreigners.
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