Contingency programs that are not cost-effective usually have three characteristics: The most costly mistake that a business can make in developing its program is to have it aimed at keeping technology running instead of keeping the business running. 1. Program focus is on keeping technology running rather than on keeping the business running. 2. No one worked with functional supervisors to develop alternative procedures to support vital business functions until normal processing capability is restored. 3. The program fails to recognize that businesses could continue to function for a week or two without normal computer processing capability. Like, Comment & Share #UniteMember #PhilContactCenter visit our website at www.unite.com.ph/