4 ways how to Boost the Confidence of Call Center Agents.
3 of 4: Create a positive environment.
Another way to approach counseling is to focus on creating a positive environment for the agents. Instead of seeing hatred and desperation, agents should be able to see the positive side of things. Apart from providing positive feedback and counseling, this can also be achieved by providing fun at work. Managers and supervisors should think of creative ways to make work fun and something to look forward to by giving concrete incentives and awards to agents.
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